October 2025 Digital Edition

Welcome to the October 2025 edition of Manufacturing & Logistics IT. In this issue we feature a Special Technology Report looking in depth at the latest developments in the world of Warehouse Management and Voice-Directed Picking solutions.

Also included is a ‘Cover Story’: The future of customer experience. Bernardin Arnason, growth expert, Contact Centre Solutions team, Frost & Sullivan, looks at what AI brings to the future of customer experience (CX): Using agentic AI, embedded security, and next-gen knowledge management to drive brand loyalty.

Our regular updates on several key technology-related areas comprise the rest of the journal. These are: